Mon - Fri: 9:00 am - 5:00 pm | Sat: 9:00 am - 3:00 pm

Accessibility Standards

Patti-Lynn is committed to excellence in serving all customers including people with disabilities. Our staff has been trained to serve the needs of all customers. We will communicate with people with disabilities in ways that takes into account their disability.  We welcome support persons and service animals on our premises. We offer clearly marked accessible parking including ramps to entrances and accessible washroom facilities.  Should a customer be unable to come into the store, we also offer shop-at-home services (certain restrictions apply).  Should any of our accessible services be unavailable for a short period of time, they will be made public on the home page of our website.

As part of our ongoing commitment, should a person wish to provide feedback in regards to our service for customers with disabilities, they may contact us in a way most suited to them including:

email: Contact Us

phone:  905-640-0640 or toll free at 1-800-267-0063

or send a letter to:


3769 Stouffville Rd.,

Stouffville, ON  L4A 3W9

A customer can expect to hear from us within 5 business days regarding their feedback.